Administrative Assistant Top Seller - Mall Of America

Summary

Provide excellent customer service at the point of sale and by phone while supporting store operations and maintaining a polished sales floor. Assist with sales transactions, returns, order fulfillment and pick-up while staying current on product trends and promoting store programs. Perform light cleaning, restocking and other tasks to keep the department runway ready in a fast paced retail environment.

Responsibilities

• Assist customers at checkout and over the phone with sales, returns and other transactions
• Deliver exceptional customer service and build customer relationships
• Promote store programs such as gift cards and rewards
• Support order fulfillment and order pick up processes
• Maintain a tidy and organized cash wrap and sales floor including restocking
• Stay informed on fashion trends and product knowledge to assist customers
• Work flexible schedule to meet business needs
• Perform physical tasks including lifting, bending and reaching as needed

Requirements

• Strong communication and interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Good organization, follow through and problem solving abilities
• Proficiency with computers and willingness to learn new applications
• Ability to work a flexible schedule based on business needs
• Capable of continuous movement for 6 to 8 hours per shift
• Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds