Advisor Support Coordinator

Summary

As an Advisor Support Coordinator on the store team you will enable advisors to deliver exceptional client experiences by preparing appointments, coordinating pickups and managing logistics. You will support in-appointment activities, process POS transactions when required, and follow up on made-to-measure, special orders and inter-store transfers. This role also serves as the liaison with the tailorshop and logistics while maintaining accurate CRM and administrative records.

Responsibilities

• Prepare client profiles and review purchase history to brief advisors before appointments
• Coordinate client pickup appointments and communicate status to advisors and clients
• Provide in-appointment support including product pulls, floor logistics and POS processing
• Manage follow-up for made-to-measure, special orders and inter-store transfers
• Liaise with the tailorshop and Logistics to track alterations and deliveries
• Maintain CRM and Herringbone records for client interactions

Requirements

• 3-5 years retail experience in a client-facing role
• Strong service orientation and ability to manage VIP clientele
• Experience with POS and interest in retail technology
• Excellent multitasking, communication and teamwork skills
• Focus on driving customer loyalty and conversion