After Sales Associate - Rodeo Drive

The After Sales Associate at Rodeo Drive is a vital role supporting store management and operations in delivering a seamless client experience beyond the point of sale. This position involves managing the full cycle of after-sales services, including customer service and repair services, while maintaining the store stock room.

• Serve as a Brand Ambassador by welcoming clients and directing them to available Client Advisors.
• Manage the full cycle of after-sales services, including client repairs and communication.
• Maintain and update client repairs in SAP and manage SAP complaints.
• Execute in-house repairs and coordinate with third-party vendors for all repairs.
• Assist the stockroom team in maintaining order and tagging products correctly.
• Support the sales floor by bringing products from the stockroom and assisting with stock delivery.
• Ensure the omnichannel process is followed thoroughly and orders are mailed timely.
• Support front-of-house operations during peak hours.

• Minimum 2 years of experience in a similar role, preferably in luxury retail.
• Experience in escalated customer service situations in retail.
• Prior experience in after-sales, stock associate, and stock administration roles.
• Excellent verbal and written communication skills.
• Strong time management and follow-through skills.
• Team player with flexibility to work retail hours.