After Sales Coordinator - Bal Harbour

As an After Sales Coordinator at Chanel Bal Harbour, you will play a crucial role in ensuring exceptional client service and managing operational responsibilities. You will be responsible for providing prompt, professional, and courteous service to clients while handling repair drop-offs and pick-ups.

• Assist clients with repair drop-offs and perform initial assessments on repair possibilities.
• Manage client expectations by communicating repair details, conditions, spare part possibilities, and repair lead times.
• Enter detailed information in CASS and generate claims.
• Confirm all agreed repair requests at pick-up and process transactions for payment or claim closure.
• Maintain active communication with workshops and follow up with clients throughout the repair lifecycle.
• Coordinate shipping and receiving with clients and workshops.
• Partner with boutique team members on client escalations and process boutique stock repairs and damages.

• 2 years of experience in fashion or luxury client services.
• Strong client service mindset and excellent communication skills.
• Ability to work collaboratively in a team environment.
• High attention to detail and organizational skills.
• Proficiency in MS Word, Excel, and PowerPoint.
• Bachelor's degree preferred.
• Foreign language skills are preferred but not required.