Summary
Provide prompt professional and courteous after sales service for clients including repair drop off pick up and lifecycle management while supporting operational responsibilities for the boutique. The role requires strong client service orientation attention to detail and collaboration with internal teams and external workshops to ensure repair quality and timely communication.
Responsibilities
- Assist clients at repair drop off performing initial assessment and communicating repair details and lead times
- Enter detailed information in CASS and generate claims
- Manage client pick up confirming repairs completed and process POS transactions
- Maintain and manage Open Claims Report for Fashion and WFJ
- Coordinate incoming and outgoing stock repairs in CASS and MMS
- Quality check returned repairs from workshops and follow up on quality alerts
- Communicate status updates and quotations to clients throughout repair lifecycle
- Coordinate shipping and receiving with clients and workshops
- Partner with boutique team members on client escalations and damage processing
Requirements
- Minimum 2 years in Fashion or Luxury client services experience
- Excellent written and verbal communication skills
- High attention to detail strong organizational skills and ability to multi task
- Proficient in MS Word Excel and PowerPoint
- Ability to interact with internal and external clients professionally and resolve escalations
- Bachelor's degree preferred
- Ability to work collaboratively in a team environment
- Foreign language skills preferred
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