Summary
Provide prompt professional client service for repair drop off and pick up while managing operational repair workflows and communication with workshops and clients. Maintain accurate records in CASS and MMS and support boutique operations including quality checks and inventory coordination.
Responsibilities
- Assist clients at repair drop off with initial assessment and set expectations for repairs
- Enter detailed repair information in CASS and generate claims
- Manage pick up process including confirming repairs and processing payment or closing claims
- Maintain Open Claims Report for Fashion and Watch Jewelry
- Perform quality checks on returned repairs from workshops
- Communicate status updates and follow up through repair lifecycle with clients
- Coordinate shipping and receiving with clients and workshops
- Process incoming and outgoing stock repairs in CASS and MMS
- Partner with boutique team members on client escalations and boutique stock damage
Requirements
- Minimum 2 years fashion or luxury client services experience
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Proficiency in MS Word Excel and PowerPoint
- Ability to interact calmly and professionally with internal and external clients
- Ability to multi task in a fast paced environment and resolve client escalations
- Bachelor's degree preferred
- Foreign language skills preferred
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