Aftercare Advisor

As an Aftercare Advisor at Watchfinder in New York, you will play a crucial role in ensuring customer satisfaction by handling service inquiries, warranty claims, aftersales queries, and general account questions. You will communicate with customers across various channels, including phone and email, adopting a personalized approach to build rapport and deliver excellent service that reflects Watchfinder's values.

• Deliver exceptional customer service across all post-purchase, post-sale, and post-part exchange touchpoints.
• Assist in the warranty repairs process, owning communication to customers throughout the journey.
• Handle escalated customer cases with professionalism and efficiency.
• Foster strong relationships with customers, ensuring they become advocates for Watchfinder.

• Outstanding problem-solving skills and adept at resolving challenging situations.
• Excellent written and verbal communication skills.
• Previous experience of working with watches or warranty repair management is desirable.
• Experience of working with contact management systems such as Zendesk would be beneficial.