Agents De Prévention Des Pertes

As a Loss Prevention Agent, you will play a crucial role in protecting and maintaining the company's assets while ensuring a safe environment for clients and associates. You will be responsible for implementing security measures and conducting investigations to prevent loss and ensure compliance with company policies.

• Open and close the store as scheduled following all Holt Renfrew procedures.
• Perform assigned operational and inventory control audits and ensure compliance.
• Support Operations and Sales teams with inventory counts and shortage programs.
• Conduct routine floor walks and inspections to maintain business continuity.
• Maintain a high level of confidentiality and monitor CCTV systems.
• Conduct internal and external investigations and apprehend shoplifters.
• Testify at criminal proceedings as necessary.
• Comply with all Health & Safety policies and respond to emergencies.
• Act as an advocate for Health and Safety in the store.
• Perform other duties as assigned.

• 1+ years of experience in Loss Prevention or Safety & Security roles.
• Valid provincial security license and first aid, CPR, and AED certificates.
• Strong understanding of retail environments and customer service.
• Previous investigative and interview training is an asset.
• Problem-solving and de-escalation skills are an asset.
• Ability to maintain clear field notes and investigation reports.