Alterations Manager - Coral Gables

Summary

The Alterations Manager oversees the store alterations department, ensuring high quality garment alterations, excellent customer service, and development of alterations associates. This on-site role includes supervising staff, performing fittings, and managing department operations to meet productivity and revenue goals.

Responsibilities

• Manage and supervise alterations associates and daily department operations
• Ensure customers receive superior service and high quality alterations within stated time frames
• Perform garment fittings for mens and womens apparel as needed
• Assist with sewing, steaming, pressing, and spot cleaning merchandise
• Allocate work to specialists to maintain productivity
• Train new alterations specialists on techniques and standards
• Support education of consultants and management in garment fit and care
• Generate alterations revenue by scheduling appointments to meet sales goals
• Complete administrative duties including paperwork and data entry

Requirements

• Management experience with sewers tailors or seamstresses
• Ability to perform garment fittings in both mens and womens apparel
• Understanding of garment construction and fabrication
• Knowledge and exposure to designer apparel
• Computer proficiency
• Sewing ability a plus
• Strong customer service and leadership skills