Summary
The Ambassador delivers a warm luxury welcome and supports the client experience throughout the South Coast Plaza store by greeting clients, guiding visits, and enhancing brand desirability through storytelling and hospitality support.
Responsibilities
- Welcome and greet clients in a warm and courteous manner to create an exemplary luxury experience
- Use storytelling to share knowledge of the World of Tiffany and inspire clients
- Attend to client needs and direct clients to appropriate Client Advisors to support sales goals
- Support hospitality, tours, selling events, door coverage, elevator operation, and back of house support as needed
- Manage floor waiting lists and execute efficiencies and best practices
- Communicate potential service issues and share client interactions with management
- Foster collaboration and work effectively as part of a team
- Support company initiatives and demonstrate agility to change
Requirements
- Minimum of 2 years retail or luxury retail or relevant client-related experience
- Flexibility to work days, nights, weekends, and holidays
- Authorization to work in the United States
- Preferred coursework or knowledge from Gemological Institute of America
- Desired ability to speak multiple languages
- College degree with fine or performing arts focus is desirable
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