Founded in 1961
Founded in 1961
Applications for this job are completed directly on the employer's website.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
About Diptyque
Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.
Position Overview
The Retail Area Manager drives both topline sales and profitability growth of their area diptyque stores. This role is responsible for delivering key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance, and operational excellence through cultivating exceptional high performing talent and driving adherence to all company policies and procedures.
The Retail Area Manager is a leader in charge of creating a productive working atmosphere in our Diptyque stores and hiring and developing store teams who are committed to the company’s success. This includes talent attraction, building a pipeline, and talent development of the teams within their area Diptyque stores.
The Retail Area Manager is a business owner who is the link between our retail store teams, the regional Sales Director, and any other cross functional partners. This role will report to the Regional Sales Director.
The role requires excellent communication skills as well as flexibility to interact with many different stakeholders and partners. The number of stores is defined based on locations and business priorities.
This is a remote position and the candidate must reside in the DFW Texas area.
Role & Responsibilities:
Sales Management Lead teams through effective performance management to ensure sales goals are consistently met or exceeded
Develop corporate sales goals and monitor performance by door
Analyze the business and create and communicate clear action plans on a timely manner
Share best practices and drive execution of best practices across area store teams and managers
Inform senior management of any discrepancies or issues with sales team goals and results
Implement and monitor the product strategy
Monitor stock needs in the area and request any relevant allocation needs
Strategize the new product launches
Prepare weekly, monthly and annual sales reports and present your findings and analysis to senior management
People Management Lead, motivate, empower, recognize and inspire your team to perform beyond expectations and align with the Region and Diptyque`s strategies
Effectively recruit, train, develop, and retain top talent
Plan and lead training in the area according to needs
Create an inspiring and inclusive work environment reflective of the brand
Build a bench of talent internally and externally to be ready for placement across stores in your area
Based on store needs and business priorities, area managers may have to work on weekends.
Conduct on-boarding training program for newcomers
Assess staffing performance and opportunities Partner with Store leadership to clearly identify performance strengths by team member and manage coaching/development plan accordingly
Ongoing coaching is necessary to ensure that staff is continually developed Provide constructive feedback in-store during each visit to ensure staff is in-line with brand standards and given tools to grow
Ensure monthly and annual performances reviews
Inspire team growth through individual development plans to promote an environment of personal growth and accountability
Partner with Store Managers to determine and find solutions for their needs
Direct and approve workforce management activities according to brand policies, and labor and operational initiatives
Client Experience Ensure all brands ambassadors and managers implement the Diptyque signature including Art of Selling
Prepare and coach the team to exceed client experience evaluation goal in your area
Train and coach store teams on outreach and clientelling tools and methods to ensure successful execution
Maximize and strategize the use of the CRM system and data at your disposal
Support the implementation of the omnichannel strategy and adaption and training of brand ambassadors on the strategy, tools, and expectations
Marketing/Events Collaborate with our retail marketing department to develop marketing materials designed to help the stores to meet or exceed corporate sales goals.
Plan and execute in store events in partnership with store leadership and teams
Monitor competitive initiatives on your area
Operational Excellence
Manage operational execution and ensures brand standards are met in accordance with Company direction Ensure the protection of all company assets, and that policies and practices are being followed consistently
Implement and control all procedures related to inventory management and shrinkage rate
Ensure all Company approved safety programs are implemented and maintained
Manage with laser focus attention new door openings: coordination with store on installation date, arrival of stock (sellable & non-sellable), hiring of staff in anticipation, local marketing launch, etc.
Maintain a high level of visual merchandising execution in line with brand guidelines
Store Opening
While the US network is growing the area manager will work with US regions to support any new store openings. This support includes recruiting, training, selling, client experience and operations.
Skills/Attributes:
Demonstrate knowledge of sales through proven sales initiatives and results
Natural leader with proven ability to manage teams remotely
Ability to hire, train and develop talents
Strong interpersonal skills and an ability to build rapport with customers, internal and external.
“Out of the box” thinker – ability to identify solutions for existing and foreseeable problems
Hardworking with a strong work ethic
Strong business acumen required
Knowledge of the market
High attention to detail and strong organization skills
Ability to work autonomously
Ability to be proactive and agile
Willingness and ability to work evenings and weekends as the business requires
Strong analytical skills with expertise in reading and generating reports, ledgers and market analysis
Tech savvy and proficient using Microsoft Suite (Excel, Word, PowerPoint)
Responsible for other duties as assigned.
Desired Experience & Requirements:
At least 3 years of experience managing a luxury retail store
At least 2 years of experience managing multi-unit
Bachelors Degree in related field
Previous sales experience
Experience and passion for the Beauty/Luxury Industry
Experience using MS Excel, PowerPoint and Word
Candidate must reside in the DFW area.
Travel up to 75% within the South Central region including Texas and the South East Corridor of the US.
Travel to NYC Headquarters as necessary.
Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.
The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.
Salary: $110,000 to $120,000
Diptyque is committed to diversity in all its forms and considers each application carefully.
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