Summary
Responsible for protecting customers, employees, merchandise, and store assets by preventing and investigating theft, supporting emergency response, and maintaining a safe retail environment. Partners with store leadership, investigation teams, and law enforcement to resolve incidents and improve inventory accuracy.
Responsibilities
- Resolve theft incidents using judgment and conduct apprehensions following policy and leadership guidance.
- Identify theft trends using reporting, surveillance, and technology tools.
- Implement shrinkage reduction action plans and merchandise protection standards.
- Investigate internal theft and support investigations with evidence gathering and collaboration.
- Monitor video systems and leverage RFID data to support item level investigations.
- Respond to and report store security, safety, and emergency incidents including medical emergencies.
- Lead security audits, participate in store meetings, and provide shrinkage awareness training.
- Serve on the store Emergency Response Team and participate in emergency response training.
- Prepare reports for incidents, recoveries, investigations, and testify in court when required.
Requirements
- Ability to make decisions and use good judgment in a fast paced environment.
- Clear verbal and written communication and strong interpersonal skills.
- Ability to maintain confidentiality and a calm demeanor with aggressive individuals.
- Accountability, initiative, and high ownership of responsibilities.
- Willingness to work a flexible schedule based on business needs.
- Meet state and local licensing requirements as applicable.
- Experience in investigative, asset protection, or security procedures preferred.
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