Summary
The Asset Protection Agent is responsible for protecting customers, employees, merchandise, and company assets by mitigating shrinkage risks, investigating theft, supporting emergency response, and maintaining store safety. The role involves monitoring surveillance systems, conducting investigations, partnering with leadership and law enforcement, and participating in the store Emergency Response Team.
Responsibilities
- Resolve theft incidents and conduct apprehensions following policy and leadership guidance.
- Monitor video systems and leverage surveillance to support investigations.
- Identify theft trends using reporting and technology and implement shrinkage reduction plans.
- Investigate internal theft and gather evidence partnering with AP leadership and investigation teams.
- Use RFID and other data to support merchandise investigations.
- Respond to, escalate, and report security and emergency incidents including medical emergencies.
- Lead or participate in security audits, training, and shrinkage awareness efforts within the store.
- Prepare and submit incident and investigation reports and testify in court when required.
- Build partnerships with store leaders, neighboring retailers, and local law enforcement.
Requirements
- Strong judgment and decision making in fast paced environments.
- Clear verbal and written communication and interpersonal skills.
- Ability to maintain confidentiality and remain calm with aggressive individuals.
- Accountability, initiative, and high level of ownership.
- Willingness to work a flexible schedule based on business needs.
- Meet any applicable state and local licensing requirements.
- Experience with investigative, asset protection, or security procedures preferred.
- May require participation in Emergency Response Team training including First Aid.
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