SummaryAs an Asset Protection Agent at Phipps Plaza, you will play a crucial role in safeguarding our customers, team members, and assets. You will partner with the store Emergency Response Team to handle emergencies and protect company profits by mitigating shrinkage risks and resolving theft incidents.
Responsibilities- Resolve theft by conducting quality apprehensions and adhering to policies and procedures.
- Identify theft trends using technology and surveillance tactics.
- Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
- Support internal theft investigations through exception-based reporting and surveillance systems.
- Use video systems to monitor theft activity and support investigations.
- Maintain safety and security by responding to and reporting security and emergency incidents.
- Lead security audits and participate in store meetings and training.
- Serve as a member of the store Emergency Response Team and participate in emergency response training.
- Prepare and submit reports for high-profile incidents and investigations.
- Testify in court for criminal and civil cases as needed.
- Build partnerships with store leaders, neighboring retailers, and local law enforcement.
Requirements- Ability to make decisions and use good judgment in a fast-paced environment.
- Strong verbal and written communication skills.
- Good interpersonal skills and ability to maintain confidentiality.
- Calm demeanor when dealing with safety issues and aggressive behavior.
- Accountability, initiative, and ownership.
- Flexible schedule based on business needs.
- Meet state and local licensing requirements.
- Experience in investigative, asset protection, and security procedures preferred.
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