SummaryAs an Asset Protection Agent at Westchester, you will play a crucial role in ensuring the safety of our customers, teams, and merchandise. You will partner with the store Emergency Response Team to handle emergencies and protect company assets by mitigating shrinkage risks and resolving theft incidents.
Responsibilities- Resolve theft by conducting quality apprehensions in high shrinkage areas while adhering to policies and procedures.
- Identify theft trends using technology, reporting, and surveillance tactics.
- Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
- Support internal theft investigations through exception-based reporting and surveillance systems.
- Use video systems to monitor theft activity and support investigations.
- Maintain safety and security by responding to and reporting all store security and emergency incidents.
- Lead security audits and participate in store meetings and shrinkage awareness efforts.
- Serve as a member of the store Emergency Response Team and participate in emergency response training.
- Prepare and submit reports for high-profile incidents and investigations.
- Testify in court for criminal and civil cases as needed.
- Build partnerships with store leaders, neighboring retailers, and local law enforcement.
Requirements- Experience in investigative, asset protection, and security procedures preferred.
- Ability to make decisions and use good judgment in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality and a calm demeanor in safety situations.
- Accountability, initiative, and ownership of responsibilities.
- Flexibility to work a schedule based on business needs.
- Meet state and local licensing requirements.
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