Assistant Boutique Director Experience

As an Assistant Boutique Director Experience at House of Dior Beverly Hills, you will play a crucial role in ensuring an exceptional client and employee experience on the shop floor. You will work closely with the Sales and Management team to maintain the highest level of customer service and operational excellence in line with Christian Dior standards.

• Provide an excellent client service experience by greeting clients and identifying their needs.
• Allocate clients to the appropriate staff and ensure seamless handover.
• Monitor and manage staff and client flow at the store entrance.
• Facilitate client journey and reduce waiting time with refreshments and efficient payment processes.
• Ensure compliance with key operational procedures and support mobile payment processes.
• Act as the key point of contact for staff on the floor and communicate relevant information to management.
• Welcome internal and external visitors and solve problems affecting service and productivity.
• Lock and secure the store and oversee compliance with security procedures.

• 5-10+ years of retail experience, with at least 2-3 years in management in a luxury product setting.
• Strong knowledge of the luxury industry and fashion sensitivity consistent with the brand.
• Ability to work varied hours, including nights, weekends, and holidays.
• Strong interpersonal, communication, organization, and follow-through skills.