Summary
Assist the Boutique Manager in day-to-day management of the Fashion boutique, leading by example to uphold customer service, product care, staff presentation and operational standards while supporting sales growth and team development.
Responsibilities
- Support and oversee the selling team to ensure high levels of customer service and client care.
- Coach staff on outreach strategies, client mapping and top client hosting to grow the boutique client base.
- Lead floor coverage, drive sales tracking and ensure timely assistance to clients.
- Conduct team briefings and support communication of daily priorities and weekly quotas.
- Monitor merchandising, product handling, ticketing and visual presentation standards.
- Ensure compliance with standard operating procedures and support inventory control practices.
- Manage time and absence monitoring and enforce dress code and grooming standards.
- Participate in sustainability initiatives and promote boutique involvement.
- Maintain confidentiality of commercial activities and internal affairs.
Requirements
- Solid fashion retail background with a strong track record in selling.
- Proven leadership and coaching abilities to develop team performance.
- Excellent interpersonal and communication skills with storytelling ability.
- Business-driven with strong numerical sense and commercial focus.
- High levels of integrity, professionalism and emotional intelligence.
- Ability to manage operational tasks, merchandising and visual standards.
- Flexible, collaborative and customer oriented with a people-first mindset.
- Proficiency in additional language(s) considered an asset.
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