Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.
Key Responsibilities:
Commercial Performance & Sales
- Support the Boutique Manager in driving boutique sales and achieving commercial objectives.
- Monitor key KPIs including sales, conversion, average transaction value, traffic, appointments and individual performance.
- Identify performance opportunities and propose clear actions to improve results.
- Lead by example on the sales floor, actively engaging clients and supporting the team in converting opportunities.
- Support the team on complex negotiations, high-value transactions and key client relationships.
- Work collaboratively with Purchasing, Merchandising and other internal teams to maximize commercial opportunities.
Client Experience & In-Store Journey
- Ensure every client receives a consistent, elevated and personalized Watchfinder experience.
- Act as an ambassador for Watchfinder and the wider Richemont Group.
- Ensure the boutique is always correctly prepared and maintained to welcome clients through operating hours.
- Coordinate appointments, walk-ins and omni-channel activities to deliver a seamless client journey.
- Develop strong client relationships and encourage disciplined CRM usage and client follow-up across the team.
- Handle client escalations confidently and professionally, finding solutions that protect both the client relationship and the business.
Team Leadership & Development
- Support the Boutique Manager in leading, motivating and developing the boutique team.
- Help set and follow up individual objectives and development plans.
- Conduct regular coaching, feedback and 1-to-1 conversations to improve individual and collective performance.
- Lead daily briefs, share business priorities and ensure the team understands its objectives and performance.
- Identify training and development opportunities across sales techniques, product expertise, hospitality and clienteling.
- Participate in recruitment and support the onboarding, induction and probation of new team members.
- Create a positive, accountable and performance-driven team environment.
- Act as the leader of the boutique in the Boutique Manager’s absence.
Boutique Operations
- Ensure smooth and disciplined execution of all day-to-day boutique operations.
- Supervise back-office activities including stock management, POS displays, cash procedures, documentation and administrative requirements.
- Support the Boutique Manager in building and managing team schedules according to business needs.
- Ensure all retail procedures are consistently followed, including selling, customer service, stock management, security and loss prevention.
- Act as a key user for relevant sales, CRM, customer service and back-office systems.
- Ensure KPIs and reporting are accurate, timely and used effectively to support business decisions.
- Maintain strong stock accuracy and ensure high-value inventory is handled according to security procedures.
- Work cross-functionally with internal teams to continuously improve processes and boutique efficiency.
Watch Expertise & Brand Standards
- Develop an excellent understanding of Watchfinder, its proposition and its role within the pre-owned luxury watch market.
- Maintain strong knowledge of luxury watchmaking, key Maisons, collections, references and market dynamics.
- Act as a source of expertise for both clients and colleagues and continuously develop knowledge of the competitive landscape.
- Ensure Watchfinder’s visual identity and merchandising standards are consistently executed.
- Ensure the boutique environment, product presentation and overall client-facing standards reflect the positioning of Watchfinder and Richemont.
Qualifications / Profile: We would love to meet someone who has:
- Proven experience in luxury retail, ideally within watches, jewelry or another high-value client environment.
- Previous experience supervising, coaching or developing a retail sales team.
- A strong commercial mindset with a track record of delivering against sales targets and KPIs.
- A client-first mentality combined with the ability to drive conversion and commercial performance.
- Strong leadership skills and the confidence to take ownership of the boutique when required.
- Excellent communication and interpersonal skills.
- Strong organizational skills with close attention to detail and operational discipline.
- Confidence working with KPIs, reporting and performance analysis.
- The ability to prioritize and make sound decisions in a fast-paced retail environment.
- A proactive, solutions-oriented and hands-on approach.
- Strong interest in luxury watches and watchmaking; existing watch expertise is highly valued.
- The ability to work collaboratively across functions and with colleagues at all levels of the organization.
Why Join Us?
As a significant member of the Watchfinder community, you are also part of the wider Richemont family. Watchfinder is evolving from a UK-centric business into an increasingly international luxury platform, with the US playing an important role in that growth. Our expanding retail footprint creates an opportunity to join the business at an exciting stage of its development.
We strongly believe in internal development and mobility and offer opportunities to grow both personally and professionally. You will have the opportunity to make your voice heard, challenge existing ways of working and have a direct impact on the performance of the business from day one.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $90,000-$95,000
Salary will be negotiated based on relevant skills and experience.
