Assistant General Manager

Summary

The Assistant General Manager will support the General Manager in all functions of an MCM retail location, focusing on driving sales, operational excellence, and client development. The role requires coaching and developing store staff, executing merchandising strategies, and helping manage daily store performance and profitability. The Assistant General Manager also assists with store openings, loss prevention, and ensuring SOP compliance.

Responsibilities

• Drive sales to achieve or exceed store targets and support top- and bottom-line results
• Coach and develop sales associates; deliver product knowledge and SOP training
• Resolve customer issues and implement solutions to prevent recurrence
• Monitor inventory planning and metrics including in-stocks, turnover, and flow
• Maintain loss prevention procedures and secure receiving processes
• Review store P&L, payroll, and expenses to identify profitability opportunities
• Analyze sales trends, identify top and slow sellers, and support merchandising execution
• Perform store opening and closing procedures and manage store communications

Requirements

• 1 to 3 years of store management experience, preferably with fashion or luxury brands
• BA or BS degree preferred
• Demonstrated leadership in recruiting, developing, and mentoring talent
• Strong understanding of retail math, analytics, payroll, shrink, and inventory management
• Experience with store openings and roll-outs an asset
• Excellent communication, time management, and organizational skills
• Proficiency in Microsoft Office, specifically Word and Excel; ability to work retail hours