SummaryAs an Assistant Leader in Customer Experience at RH, you will play a crucial role in enhancing the customer journey by mentoring new associates and improving standard operating procedures. Your expertise in contact center operations will be vital in managing the team and department effectively.
Responsibilities- Live RH's Vision, Values, and Beliefs daily.
- Exemplify the RH lifestyle brand through communication, personal appearance, and professionalism.
- Assist Leaders in attracting talent and coaching teams to create a luxury customer experience.
- Support the Leadership Team with education, inspiration, and guidance to help associates reach their potential.
- Resolve complex issues promptly and independently, leading resolutions with teams or cross-functional partners.
- Drive customer delight and revenue through elevated product knowledge and unparalleled service.
Requirements- 3+ years of experience in a customer-facing role, with leadership experience preferred.
- Proficiency with Mac or Dell Operating Systems and excellent knowledge of PC applications and order management software.
- Strong interpersonal skills and results-driven attitude.
- Proven ability to learn from opportunities and seek constructive feedback.
- High energy with the ability to energize others.
- Experience fostering a positive work environment.
- Commitment to quality and detail-focused on all levels.
- Background in delivering first-class service to clients.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
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