SummaryAs an Assistant Leader in Customer Experience, you will play a crucial role in managing contact center operations and mentoring new associates. You will be responsible for analyzing and improving standard operating procedures to enhance the customer experience and drive team success.
Responsibilities- Live the company's Vision, Values, and Beliefs daily.
- Exemplify the brand through communication, personal appearance, and professionalism.
- Assist in attracting and coaching talent to create a luxury customer experience.
- Support the Leadership Team with education, inspiration, and guidance to achieve service metrics and career goals.
- Communicate the design point of view and product assortment effectively.
- Resolve complex issues promptly and independently, leading resolutions with teams or cross-functional partners.
- Drive customer delight and revenue through product knowledge and service.
Requirements- 3+ years of experience in a customer-facing role, with leadership experience preferred.
- Proficiency with Mac or Dell Operating Systems and order management software.
- Strong interpersonal skills and results-driven attitude.
- Ability to learn from opportunities and seek constructive feedback.
- High energy with the ability to energize others.
- Experience fostering a positive work environment.
- Commitment to quality and detail-focused.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
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