Assistant Manager, After Sales - South Coast Plaza

Summary

The Assistant Manager, After Sales oversees fashion, watch, and fine jewelry after-sales services for the boutique. This role manages operational processes, workshop performance, service quality, staff development, and the overall client experience.

Responsibilities

• Analyze service center and vendor performance metrics and implement improvements to processes, efficiency, and client experience.
• Oversee workshop workflow, repair quality, equipment, claims processing, returns, and quality audits.
• Develop and maintain relationships with boutique teams, vendors, suppliers, and support partners.
• Train, motivate, and monitor after-sales staff, and manage escalated client issues through timely resolution.

Requirements

• Five to seven years of related experience in a repair or technical-oriented field preferred.
• Bachelor's degree preferred.
• Ability to lift 15 pounds and work a flexible schedule, including late nights, weekends, and some holidays.