SummaryAs an Assistant Manager at Hermès Aspen, you will partner with the Managing Director to oversee all aspects of the boutique's operations. Your role will involve building sales, identifying opportunities, and developing client relationships in a luxury retail environment. You will also be responsible for coaching and counseling staff to enhance the client experience.
Responsibilities- Supervise daily staff activities, including coaching, training, and assisting in achieving sales objectives.
- Maintain an active management presence on the sales floor, modeling exceptional service and embodying the Hermès spirit.
- Identify sales opportunities by reviewing business metrics and applying them to sales specialists' personal goals.
- Conduct monthly touch-base meetings and annual performance evaluations with the Managing Director.
- Communicate CRM standards and ensure associate compliance to maximize client capture rate.
- Ensure policy and procedure compliance among team members.
- Monitor scheduling needs and maintain accurate records of staff attendance.
- Organize seasonal trainings and ensure integration of key points into client conversations.
- Assist in recruiting and interviewing candidates for open positions.
- Make critical client decisions and manage the business in the absence of the Managing Director.
Requirements- 4+ years of retail management experience, preferably in a luxury environment.
- Proficiency in Excel, Word, Cegid, and E-time.
- Ability to learn merchandise, POS, and payroll systems.
- Strong skills in interpreting sales data and making business recommendations.
- Clear written and verbal communication skills.
- Ability to lift up to 25 lbs. without assistance.
- Flexible work availability as business needs dictate.
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