SummaryAs an Assistant Manager in Food Services, you will oversee daily operations and ensure the consistent excellence of the dining experience. You will support the General Manager and act as the General Manager when required, implementing guest recognition programs and interacting with guests to handle inquiries and complaints promptly.
Responsibilities- Support the General Manager in leading daily operations.
- Act as General Manager during absences, including days off and vacations.
- Implement guest recognition programs to enhance customer experience and retention.
- Interact with guests to ensure inquiries and complaints are handled promptly.
- Resolve customer complaints and escalations in a timely manner.
- Assist in designing and implementing staff training initiatives.
- Provide and report on proactive strategies to ensure budget compliance.
- Organize and monitor staff schedules to meet budgeted labor costs.
- Ensure compliance with Policies & Procedures and Health & Safety codes.
- Monitor safe food handling and storage practices.
- Identify and address concerns with equipment, décor, and supplies.
- Complete and maintain online reporting tools accurately and on time.
- Input employee schedules into payroll tools and authorize transactions.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- High School diploma.
- 2-4 years of management/supervisory experience in food service or retail.
- 3-5 years of high-end restaurant experience.
- Food Handler Certification or Provincial Equivalent.
- Smart Serve or equivalent Provincial certification in Alcohol Service.
- Strong interpersonal and conflict resolution skills.
- Excellent oral and written communication skills.
- Strong analytical and decision-making skills.
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