SummaryAs an Assistant Manager in Food Services, you will oversee daily operations and ensure the consistent excellence of the dining experience. You will support the General Manager and act as the interim General Manager when needed, enhancing guest experiences and managing staff effectively.
Responsibilities- Support the General Manager in leading daily operations.
- Act as General Manager during absences, including days off and vacations.
- Implement guest recognition programs to enhance customer experience and retention.
- Interact with guests to ensure inquiries and complaints are handled promptly.
- Resolve customer complaints and escalations in a timely manner.
- Assist in designing and implementing staff training initiatives.
- Ensure the cost of goods falls within budgeted parameters.
- Organize and monitor staff schedules to meet budgeted labor costs.
- Stay updated on Policies & Procedures and Health & Safety codes.
- Monitor safe food handling and storage practices.
- Identify and address concerns with equipment, décor, and supplies.
- Complete and maintain all online reporting tools accurately and on time.
- Input employee schedules into payroll tools and authorize daily transactions.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- High School diploma.
- 2-4 years of management/supervisory experience in food service or retail.
- 3-5 years of successful high-end restaurant experience.
- Food Handler Certification or Provincial Equivalent.
- Smart Serve or equivalent Provincial certification in Alcohol Service.
- Strong interpersonal and conflict resolution skills.
- Excellent oral and written communication skills.
- Strong analytical and decision-making skills.
We have summarized this job description for you, click apply to see more details from the employer.
