Summary
The Assistant Manager supports the Floor Director and Managing Director in running all aspects of the Beverly Hills flagship store, focusing on client development, sales growth, staff coaching and daily operational management in a luxury retail environment.
Responsibilities
- Supervise and coach sales staff to achieve sales objectives.
- Model exceptional service and maintain management presence on the sales floor.
- Identify sales opportunities through weekly business reviews and track special orders and deliveries.
- Conduct touch base meetings and participate in performance evaluations with leadership.
- Manage CRM standards and follow up to maximize client capture and data quality.
- Communicate and enforce store policy and procedures for team compliance.
- Monitor scheduling timekeeping and maintain records of vacation and attendance with HR.
- Organize seasonal trainings and share product and internal updates with the sales team.
- Participate in recruiting interviewing and maintaining candidate database for store roles.
Requirements
- Minimum 4 years of retail management experience, luxury retail preferred.
- Proficiency in Excel Word POS systems Cegid and E-time.
- Ability to learn merchandise and payroll systems and troubleshoot effectively.
- Ability to interpret sales data and provide business recommendations.
- Clear written and verbal communication skills.
- Ability to lift up to 25 lbs without assistance.
- Flexible availability to meet business needs.
- Experience supervising sales staff and managing store budgets and inventory.
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