Assistant Manager

As an Assistant Manager at Hermès Houston, you will play a crucial role in supporting the Managing Director and Floor Director in all aspects of the business. You will be responsible for building sales, identifying opportunities, and developing client relationships in a fast-paced, luxury environment.

• Supervise staff daily, providing coaching, training, and assistance to achieve sales objectives.
• Maintain an active management presence on the sales floor, modeling exceptional service.
• Identify sales opportunities and track delivery and special orders.
• Conduct monthly meetings and annual performance evaluations with the Managing Director/Floor Director.
• Communicate CRM standards and ensure associate compliance.
• Monitor E-time and scheduling needs, maintaining accurate records of vacation and attendance.
• Organize seasonal trainings and ensure sales team integration into client conversations.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client decisions and manage the business in the absence of the Floor Director/Managing Director.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems.
• Strong written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible work availability as business needs dictate.