Assistant Manager

As an Assistant Manager at Hermès Scottsdale, you will play a crucial role in supporting the Managing Director and Floor Director in running all aspects of the business. You will be responsible for building sales, identifying opportunities, and developing client relationships in a luxury retail environment.

• Supervise and coach staff to achieve sales objectives and embody the Hermès spirit.
• Identify sales opportunities and evaluate contributions to the boutique.
• Conduct monthly meetings and performance evaluations with the team.
• Ensure compliance with CRM standards and maximize client capture rate.
• Monitor staff scheduling and maintain accurate records of attendance.
• Organize seasonal trainings and ensure integration into client conversations.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client decisions and manage the store in the absence of senior management.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn and troubleshoot merchandise, POS, and payroll systems.
• Strong communication skills and ability to interpret sales data.
• Flexibility in work availability as business needs dictate.