Assistant Manager

As an Assistant Manager at Hermès Washington, D.C. Boutique, you will play a crucial role in supporting the Managing Director and Floor Director in all aspects of the business. You will work collaboratively with the sales and support teams to enhance the client experience in a fast-paced, luxury environment.

• Supervise and coach staff to achieve sales objectives and embody the Hermès spirit.
• Identify sales opportunities and evaluate contributions to the boutique.
• Conduct monthly meetings and annual performance evaluations with the Managing Director/Floor Director.
• Ensure compliance with CRM standards and maximize client capture rate.
• Communicate policies and procedures clearly to the team.
• Monitor scheduling needs and maintain accurate records of time and attendance.
• Organize seasonal trainings and ensure integration into client conversations.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client decisions and manage the store in the absence of the Managing Director/Floor Director.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems.
• Strong written and verbal communication skills.
• Ability to lift up to 25 lbs. without assistance.
• Flexible work availability as business needs dictate.