Assistant Manager - Main Floor

As an Assistant Manager at the Hermès Maison Madison Flagship, you will play a crucial role in supporting the client experience in a luxury retail environment. Reporting to the Floor Director, you will collaborate with the sales and support teams to drive sales and ensure exceptional service.

• Partner with the Managing Director and Floor Director to manage all aspects of the business, including sales building and client development.
• Supervise staff, providing coaching and training to achieve sales objectives.
• Maintain an active management presence on the sales floor, modeling exceptional service.
• Identify sales opportunities and track delivery and special orders.
• Conduct monthly meetings and performance evaluations with staff.
• Communicate CRM standards and ensure associate compliance.
• Monitor staff scheduling and maintain accurate records of time and attendance.
• Organize seasonal trainings and ensure integration into client conversations.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client decisions and manage the store in the absence of senior management.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems.
• Strong written and verbal communication skills.
• Ability to lift up to 25 lbs. without assistance.
• Flexible work availability as business needs dictate.