Summary
The Assistant Manager of Employee Experience supports the General Manager in strategic planning and execution to ensure a profitable store. This role helps lead talent development, supports store operations and client development, and maintains brand standards and customer experience.
Responsibilities
- Support General Manager in analyzing business trends and planning initiatives
- Educate team on sales and profit performance tools
- Create and maintain a consistent customer experience aligned to brand expectations
- Assist in creation and execution of store client development strategy
- Execute talent strategy and lead recruitment and community outreach
- Provide coaching feedback and development opportunities for employees
- Manage store processes including inventory control to achieve shrink goals
- Champion use of new technology to support selling techniques
- Ensure sales floor and store standards consistently exceed expectations
Requirements
- College degree or equivalent a plus
- Retail management or similar industry experience preferred
- Ability to effectively communicate with customers and store personnel
- Ability to perform physical tasks including lifting up to 30 lbs and standing for multiple hours
- Ability to operate register and work flexible schedule including evenings weekends and possible travel
- Proven track record of building and maintaining positive working relationships
- Strong business acumen and planning prioritization skills
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