Assistant Manager, Operations - Westfield UTC

Summary

The Assistant Manager, Operations supports all operational functions of the boutique to ensure a seamless client experience and efficient store performance. This role serves as the subject-matter expert on standard operating procedures, systems, and tools while coaching and developing operational staff. The position partners with boutique leaders and the Home Office Retail Operations team to drive operational efficiency and support business initiatives.

Responsibilities

• Own day-to-day operational functions including inventory control, shipping and receiving, alterations, facilities management, and security.
• Manage resource planning, staffing, compliance, and expense management for the boutique.
• Collaborate with Home Office Retail Operations to develop and execute strategic initiatives that improve efficiency.
• Lead, coach, and inspire operationally aligned staff; drive projects and continuous improvement efforts.
• Act as the boutique expert on SOPs, systems, and tools and provide operational guidance to the boutique team.
• Assist in managing budget and forecasting expenditures for the boutique.

Requirements

• Minimum 3 years of related experience in retail operations or boutique management.
• Bachelor’s degree preferred.
• Ability to lift 15 lbs and perform in-store duties; requires in-store presence for coaching and boutique standards.
• Flexible availability including late nights, weekends, and some holidays.
• Excellent communication skills and a strong focus on delivering elevated client experiences; foreign language skills preferred.