Summary
The Assistant Manager will partner with the Managing Director and Floor Director to run daily boutique operations for the Plaza Del Lago location, driving sales, client development, staff coaching, and ensuring compliance with company standards in a luxury retail environment.
Responsibilities
- Supervise and coach sales staff to achieve sales objectives.
- Provide active management presence on the sales floor and model exceptional service.
- Identify sales opportunities and track deliveries and special orders by métier.
- Contribute to and conduct touch-base meetings and performance evaluations.
- Manage CRM standards and follow up to maximize client capture quality.
- Communicate policy and ensure team compliance with procedures.
- Monitor scheduling, time and attendance, and manage vacation records with HR.
- Organize seasonal trainings and share internal updates with the sales team.
- Assist with recruiting, interviewing, and maintaining candidate database.
Requirements
- Minimum 4 years of retail management experience; luxury experience preferred.
- Proficiency in Excel, Word, Cegid, and E-time.
- Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively.
- Ability to interpret sales data and make business recommendations.
- Clear written and verbal communication skills.
- Ability to lift 0-25 lbs without assistance.
- Flexible availability to meet business needs.
- Experience in coaching and conducting performance evaluations.
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