Assistant Manager Sales

The Assistant Manager, Sales at Holt Renfrew in Vancouver, BC, supports the Manager, Sales by providing day-to-day supervision and guidance to associates to achieve the highest standards of luxury sales and service. This role involves spending the majority of time on the selling floor, coaching associates, and resolving customer issues to enhance sales and service standards.

• Provide sales floor supervision and spend the majority of time on the selling floor.
• Coach and train associates to maintain luxury standards and achieve customer service targets.
• Resolve customer issues and complaints, keeping the manager informed.
• Make recommendations to enhance customer sales and service standards.
• Actively participate as a training facilitator for sales and service programs.
• Assist in the launch and maintenance of selling tools and sales and service programs.
• Help associates develop and grow an active store client base and strong customer relationships.
• Participate in the recruitment and selection of associates.
• Assign work and assignments to associates as required.
• Provide feedback to the Manager, Sales on inventory performance and customer trends.
• Assist in organizing and conducting regular department team meetings.
• Maintain high standards of merchandise presentation at all times.
• Maintain operational awareness of leased businesses to ensure seamless customer service.
• Model leadership behaviors that promote open communication and employee development.
• Maintain all Health & Safety practices to code.

• 1-3 years of supervisory experience with accountability for sales and service.
• Proven track record of exceeding sales and profit targets.
• Adaptable and comfortable with change.
• Retail selling experience in a luxury environment preferred.
• Confident and effective communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Entrepreneurial spirit.