Assistant Manager - Service Experience

Summary

Lead and support service experience initiatives to drive exceptional customer service, coach specialists, and help manage operational and financial processes within the store. The role assists the Service Experience Manager in adoption of technology and procedures that improve customer interactions and in protecting customer privacy.

Responsibilities

• Assist the Service Experience Manager in coaching and developing a team of specialists
• Promote adoption of processes and technology that enhance the customer experience
• Collaborate with merchandising and store teams to integrate customer driven initiatives
• Support financial responsibilities and budget-related activities to drive efficiencies
• Perform Service Experience, Cash Room and Communication procedures as applicable
• Protect security and privacy of customer information through education and compliance
• Drive productivity and achievement of store goals through delegation and follow-through

Requirements

• Track record of strong productivity and achieving results
• Strong organizational, delegation and follow-through skills
• Clear written and verbal communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Proficiency with MS Windows, iOS and Android operating systems
• High school diploma or equivalent preferred