Assistant Manager - Service Experience - Somerset Collection

The Assistant Manager - Service Experience at Somerset Collection is a goal-oriented individual passionate about fashion, with skills in influencing, collaborating, and driving results to provide exceptional customer service.

• Demonstrate ownership of disciplines and process adoption with technology and innovation to enhance customer experience.
• Assist the Service Experience Manager in coaching a team of specialists to drive education efforts through influence and coaching.
• Develop relationships with merchandising and store teams to lead and integrate change promoting customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Protect security and privacy of customer information through education, compliance, and issue resolution.
• Perform all Service Experience, Cash Room, and Communication procedures as applicable.

• Track record of successful results, strong productivity, and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• High school diploma or equivalent (preferred).