SummaryThe ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.
Responsibilities- Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
- Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
- Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
- Perform all Service Experience, Cash Room and Communication procedures as applicable.
Requirements- A track record of successful results, for example, strong productivity and achievement of goals.
- Strong organizational, delegation and follow-through skills.
- Clear and effective written and verbal communication as well as strong interpersonal skills.
- The ability to prioritize multiple tasks in a fast paced environment.
- Proficiency in multiple operating systems such as, MS Windows, iOS and Android.
- A high school diploma, or equivalent (preferred).
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