Summary
The Assistant Operations Leader supports store operational efficiency, sales support, leadership development and logistics to ensure excellent customer service and strong inventory and order fulfillment processes. This role coordinates shipping receiving, payroll, service desk operations and compliance while driving team performance and NPS improvements.
Responsibilities
- Schedule and direct cross functional teams to optimize performance and productivity
- Manage logistics including shipping receiving, BOPIS, order picking and special orders
- Oversee payroll processing and control non selling expenses
- Coordinate inventory planning, audits, shrinkage control and merchandise receiving
- Provide customer service escalation support and model relationship based selling standards
- Develop non selling teams through hiring onboarding coaching and performance management
- Ensure compliance with POS policies procedures and security and health and safety guidelines
- Manage deferred sales program hold processing and reconciliations
- Provide process improvement feedback and support execution of scheduling tools
Requirements
- 3 years of retail experience in a client facing role with leadership responsibility
- Proven ability to develop others with documented coaching and performance improvement
- Strong communication skills and knowledge of policies and procedures
- Customer service orientation with ability to manage escalations and busy service periods
- Experience with shipping receiving merchandising order fulfillment and inventory management
- Ability to use technology to support retail customer service and operational tasks
- Strong multitasking organizational and problem solving skills
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