Summary
The Assistant Operations Leader supports store operational efficiency, sales support, leadership development, inventory management, order fulfillment, and store protection functions to drive customer satisfaction and operational excellence. This role coordinates logistics, payroll, POS compliance, and process improvements while serving as a point of contact for escalated customer issues and supporting eCommerce pickup operations.
Responsibilities
- Schedule and direct cross functional teams and daily store operations to optimize performance
- Promote cross training for non selling roles and design schedules to control costs
- Ensure POS compliance and inventory accuracy and analyze transaction errors
- Oversee store payroll processing and manage non selling expenses
- Serve as primary contact for escalated customer issues and model exceptional customer service
- Coordinate inventory planning, receiving, audits, and shrinkage control
- Manage BOPIS administration, eCommerce order picking and special order fulfillment
- Oversee logistics activities including shipping documentation, RTVs and MTM processes
- Support store protection, health and safety and logistics audit compliance
Requirements
- 3 years of retail experience in a client facing role with leadership capacity
- Proven ability to develop others through coaching and performance improvement
- Strong communication skills and understanding of policies and procedures
- Service oriented with focus on customer loyalty and conversion
- Experience with shipping, receiving, merchandising and inventory management preferred
- Ability to multi task and manage customer service during high volume periods
- Interest in leveraging technology to support retail customer service functions
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