Assistant Operations Manager - Las Vegas Crystals

As an Assistant Operations Manager at Hermès Las Vegas Crystals, you will oversee and support operational functions in a fast-paced, luxury retail environment. You will work collaboratively with the sales and support teams to enhance the client experience, ensuring compliance with company policies and procedures.

• Oversee and validate cash handling procedures, including opening and closing procedures and safe remittance.
• Ensure accuracy of all transactions at the register, including receipts, client information, and monetary payments.
• Implement daily audits of transactions in partnership with Asset Protection.
• Communicate and train Sales Specialists on cash management policies and procedures.
• Partner with Finance corporate teams on POS issues and ensure daily media is correctly documented.
• Create change orders and conduct cash till and change audits with Asset Protection.
• Communicate CRM standards and support workflow of after-sales service.
• Support additional operational functions or projects as needed.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficient in MS Excel, Word, and PowerPoint.
• Strong POS and phone systems knowledge.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure and multi-task.
• Detail-oriented with strong organizational skills.
• Customer service oriented with acute interpersonal skills.
• Ability to lift between 0-25 lbs. without assistance.