Summary
Provides partnership and administrative support to the Personal Shopper, handling scheduling, client correspondence, and preparation of materials and merchandise for appointments while maintaining superior customer service and store standards.
Responsibilities
- Schedule all appointments and maintain the Personal Shopper calendar
- Review and handle correspondence and draft official client invitations
- Communicate on behalf of the Personal Shopper by phone and email with professional follow-up
- Maintain and update client profiles and interpret data for accuracy
- Prepare and coordinate materials and merchandise for client appointments
- Coordinate alterations, product transfers, holds and other required services
- Perform assigned duties and errands to maximize the Personal Shopper schedule efficiency
- Maintain merchandising standards in Personal Shopping suites and selling floor
- Ensure suites meet store readiness requirements and participate in product knowledge sessions
Requirements
- High school diploma
- Previous retail experience preferred
- Advanced proficiency in MS Word, Excel, Power Point, Outlook and Internet
- Fully bilingual in French and English
- Comply with health and safety policies and loss prevention procedures
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