Assistant, Personal Shopping

Summary

Provides administrative and client-facing support to the Personal Shopping Advisor in a luxury retail salon. Manages appointment scheduling, client communications and records, and prepares merchandise and materials for client appointments while maintaining store and salon standards. Coordinates services such as alterations, transfers, holds and returns, and supports loss prevention and overall advisor efficiency.

Responsibilities

• Schedule and maintain the advisor's appointment calendar and client bookings.
• Manage correspondence, draft invitations and communicate with clients by phone and email on the advisor’s behalf.
• Maintain and update client records, track follow-ups and interpret data for accuracy.
• Prepare and coordinate documents, materials and merchandise for client appointments.
• Coordinate alterations, product transfers, client-owned merchandise, holds and related services.
• Return products to sales floor and ensure merchandising standards are met in personal shopping salons and departments.
• Support loss prevention measures and participate in product information sessions.

Requirements

• High school diploma.
• Previous retail experience preferred.
• Proficient with MS Word, Excel, PowerPoint, Outlook and internet applications.
• Strong customer service skills and ability to follow health and safety and store policies.