Assistant, Personal Shopping

Summary

Provide administrative and client support to the Personal Shopping advisor in a luxury retail environment. Manage client appointments, correspondence, and preparation of merchandise and materials for client appointments while maintaining high standards of presentation and customer service. Support in-store operations including coordinating alterations, transfers, and returns to ensure seamless client experiences.

Responsibilities

• Schedule and manage all appointments and update the advisor's calendar.
• Handle correspondence, draft invitations, and communicate with clients by phone and email on behalf of the advisor.
• Maintain and update client information, follow up and interpret data for accuracy.
• Prepare and coordinate documents, materials and merchandise for client appointments and ensure merchandising standards are met.
• Coordinate alterations, product transfers, client-owned merchandise, and holds as required; return items to sales floor as needed.
• Ensure personal shopping salons are maintained and conform to store preparation and safety standards; assist with loss prevention.

Requirements

• Secondary school diploma or equivalent.
• Previous retail experience preferred.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and internet applications.
• Strong client service, communication, organizational and administrative skills.