Summary
The Assistant Personal Shopping provides administrative and client support to the Personal Shopper, managing appointments, correspondence, client profiles, and preparing materials and merchandise for client appointments while maintaining service standards.
Responsibilities
- Schedule and maintain Personal Shopper calendar and appointments
- Handle correspondence including drafting client invitations and speaking on behalf of the Personal Shopper
- Maintain and update Personal Shopper client profiles and track client data
- Prepare and coordinate materials and merchandise for client appointments
- Coordinate alterations, product transfers, holds and related services
- Maintain merchandising standards in Personal Shopping Suites and on the selling floor
- Ensure suites meet Store Readiness and housekeeping requirements
- Attend training sessions to become subject matter expert
- Perform errands and other duties to maximize Personal Shopper efficiency
Requirements
- High school diploma
- Previous retail experience preferred
- Advanced proficiency in Word Excel PowerPoint Outlook and internet
- Fully bilingual in French and English
- Ability to maintain high customer service and follow up in a timely manner
- Attention to detail when maintaining client profiles and tracking data
- Ability to coordinate multiple tasks including alterations and transfers
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