SummaryAs an Assistant Store Manager at Galleria Mall, you will provide support in the overall management of the team, merchandise, and client experience. You will lead and develop the team to ensure operational excellence, drive sales achievement, and deliver the highest level of client experience. Alongside the Store Manager, you will inspire the team, build succession plans, and foster internal growth for all team members.
Responsibilities- Empower and support the team to meet individual and store objectives.
- Support in-store training and onboarding of new hires.
- Assume the role of Store Manager in their absence.
- Supervise store personnel and implement company policies.
- Identify, recruit, and develop talents in collaboration with store leadership.
- Lead the team to drive business and champion collaboration.
- Assess and lead performance of team associates.
- Act as a role model in sales leadership and client retention.
- Ensure policies, brand standards, and grooming guidelines are implemented.
- Build and maintain client books and meet sales objectives.
- Handle customer service quality to meet expectations.
- Develop improvement plans for Mystery Shopper Results.
- Implement CRM tools and develop dedicated clients.
- Be aware of market trends and provide feedback to Store Manager.
- Support long-term client relationships and handle situations proactively.
- Communicate corporate strategy and business operations to the team.
- Cultivate action plans to boost business and product performance.
- Ensure Visual Merchandising aligns with Company standards.
- Maintain inventory accuracy and shrink rates within standards.
- Ensure accurate cash, credit card, and check processing procedures.
- Deliver morning briefs and ensure top store standards.
Requirements- Minimum 5 years of leadership experience in retail preferred.
- Minimum 3 years of luxury experience preferred.
- Bachelor’s Degree or equivalent experience a plus.
- Strong drive for results and goal-oriented.
- Effective communication skills both verbally and in writing.
- Proficiency in using POS system and inventory management functions.
- RTW experience preferred.
- Foreign language skills are a plus.
- Ability to work in a team environment.
- Ability to lift boxes up to 10lbs.
- Organizational skills and strong digital literacy required.
- Flexible availability, including nights, weekends, and holidays.
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