Assistant Store Manager

Summary

The Assistant Store Manager supports the Store Manager to achieve sales and service targets while maintaining store operations and visual standards. You will help lead and develop the store team, set objectives, and ensure a high level of customer service and professional presentation. The role requires collaborating with training, HR, and support departments to drive continuous improvement.

Responsibilities

• Support Store Manager to lead and develop a professional store team to achieve company goals
• Collaborate with training teams to develop and maintain retail gold standards
• Establish and follow weekly and monthly objectives for the team
• Ensure employees present professionally and deliver exceptional customer service and clienteling
• Ensure all merchandise is attractively displayed according to visual guidelines
• Work with store support departments and align with HR on policies and development planning
• Perform other duties as assigned by the Store Manager

Requirements

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service and clienteling skills
• Strong leadership skills with the ability to coach and motivate a team
• Professional verbal and written communication skills
• Flexible availability including nights, weekends, and holidays