Summary
The Assistant Store Manager will support the Store Manager in daily store operations at Woodbury Common Premium Outlets, leading the team to deliver exceptional client experiences while managing merchandise and sales performance.
Responsibilities
- Demonstrate leadership by actively working on the selling floor
- Support the sales process and assist with customer issue resolution
- Model and uphold customer service standards and store policies
- Ensure visual merchandising standards are met and support visual changes
- Review sales and take action on merchandising to improve results
- Provide coaching, training, and development for sales and support teams
- Support recruitment, succession planning, and performance management
- Manage day to day operations to meet KPIs and profit and loss expectations
- Maintain inventory accuracy and implement initiatives to control shrink
Requirements
- 5+ years retail experience
- Previous experience managing others in a customer service environment
- Proven ability to motivate develop and coach team members
- Strong analytical skills with ability to analyze retail KPIs
- Demonstrated verbal and written communication skills
- Proven passion for delivering excellent customer experiences
- Ability to connect with customers through service visual presentation and business acumen
- Computer skills including POS and Microsoft Office
- Flexibility to work retail schedule including evenings weekends and holidays
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