Associate, Audit And Control (Cash Office)

Summary

The Associate, Audit And Control (Cash Office) performs switchboard, general office, accounts payable and daily balancing functions within the Cash Office and provides internal services to the store including procedural inquiries and employee parcel and bag check. The role supports financial reconciliations, invoice coding, petty cash management and chargeback investigations while maintaining office practices to mitigate loss.

Responsibilities

• Answer inbound customer calls following company standards and route or deliver messages
• Maintain location phone directory and oversee repairs of technical systems such as POS
• Perform banking reconciliation, invoice coding and petty cash management
• Investigate chargebacks and manage Customer’s Own Goods and no inventory value tracking
• Ensure general office practices are maintained and workplace is neat to mitigate loss
• Perform departmental auditing of company policies and procedures
• Provide support and follow up on audits to ensure compliance
• Perform other duties as assigned

Requirements

• High School diploma or equivalent
• 2-3 years of previous work experience in a similar environment; retail preferred
• Intermediate knowledge of Microsoft Office including Excel PowerPoint and Word
• Strong attention to detail and exceptional organizational skills
• Excellent written and verbal communication skills
• Ability to operate switchboard and support technical system repairs
• Bilingual French and English preferred