Associate, Cash Office

Summary

The Associate, Cash Office provides switchboard, general office, accounts payable and daily balancing functions within the store's Cash Office. This role delivers internal services including phone handling, employee parcel and bag check, and oversight of POS and technical system repairs. The position supports financial processes such as banking reconciliation, invoice coding, petty cash management and chargeback investigations. The Associate also performs audits and ensures compliance with privacy and security policies.

Responsibilities

• Answer inbound customer calls and accurately route messages or transfer calls per company standards
• Maintain phone directory and manage employee parcel and bag check procedures
• Oversee repairs and maintenance of technical systems including POS
• Perform banking reconciliation, invoice coding, petty cash management and chargeback investigations
• Manage Customer's Own Goods and other no-inventory/no-charge tracking
• Conduct department audits, follow up on compliance issues, and maintain a neat office to mitigate loss
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• 2+ years of experience in a similar environment, retail preferred
• Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word
• Strong attention to detail, exceptional organizational skills, and excellent written and verbal communication
• Ability to handle confidential information and adhere to privacy and cyber security measures