SummaryAs a Customer Experience Associate, you will be responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to do the right thing. This role is ideal for a polished individual with a passion for service, design, and home furnishings.
Responsibilities- Live our Vision, Values, and Beliefs every day.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
- Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded.
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems.
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
- Qualify and educate potential design customers on services offered by RH Interior Design.
Requirements- 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred.
- Poise and confidence to interact with high-end customers while maintaining confidentiality.
- People and relationship-driven.
- Driven to deliver first-class service and exceed customer expectations.
- Ability to recognize and respond to multiple priorities.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strategic, highly organized, and results-oriented.
- Excellent verbal and written communication skills.
- Commitment to Quality with exceptional attention to detail.
- Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
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